Post Name
Income officer
Vacancy Description
Post ref: TBC
Contract: Temporary for up to 12 months
Location: City Hall
Hours: Full time, 37 hours
Grade: 5
Salary: £24,657 to £27,358 per annum, pro rata for part time
Closing date: Sunday 24 March 2019
Interview date: Friday 29 March 2019

This is a temporary contract for up to 12 months.

This is an exciting opportunity to become part of a proactive and highly motivated team working to prevent and reduce debt and helping council tenants maintain their tenancies.

You will be responsible for the recovery of rent arrears, providing basic welfare benefits & debt advice to tenants and presenting possession proceedings in court when necessary. The job involves lone working, visiting customers in their homes and offering solutions to assist them in paying off their arrears.

You must demonstrate excellent communication skills and have experience and confidence in dealing with a diverse customer group in a wide range of situations, preferably gained in a social housing environment.
  Experience of income recovery work is desirable and a knowledge and understanding of casework is essential.

This is an interesting and exciting time to join the Income Team following the introduction of Universal Credit in Norfolk. Income Officers will contribute to the provision of support for customers in receipt of universal credit as well as providing and signposting to relevant advice.

What’s in it for you?

Working in the heart of a vibrant City, Norwich city council employees benefit from 25 days annual leave increasing to 30 after 5 years’ service (pro rata for part time employees) plus bank holidays, Christmas shutdown, flex time,  and family-friendly polices for times of need.

Should you have any queries or for an informal chat about this role, please contact Tanya Rayner, Income team leader, on 01603 213670.

Closing date: Sunday 24 March 2019
Interview date: Friday 29 March 2019

Job description

Person specification