Customer contact adviser
Customers and cultural services

Position reference: PSN000770
Salary: £19,945 per annum, pro rata
Hours: Full time 37 hours per week
Based at City Hall, Norwich
Permanent
Closing date: 9 December 2019
Interview date: 16 December 2019

When our customers need some assistance, you’ll be the first one they speak to. You will play a vital role in promoting, supporting and guiding them through the many self-serve options available. As a member of our team, you’ll be a trained expert helping customers with a wide variety of issues, such as housing repairs, parking, environmental health, and elections.

 

Delivering excellent customer service through multiple channels including telephone, face to face and electronic communications, you’ll have the ability to see things from our customers’ point of view. You will take pride in what you do, ensuring you get things right first time, every time.

                       

Experienced in working in a fast paced, customer focused environment, you will be a competent IT user, able to learn and develop the skills required to use a large range of software packages. It is essential that you can communicate effectively while showing resilience and working flexibly to meet the needs of the customer.

 

We can offer you a competitive salary and generous holiday allowance along with the opportunity to develop your career in a high performing and award winning council.

Closing date: 9 December 2019

Interview date: 16 December 2019

Job description and Person specification

Vacancy Description
Position reference: PSN000770
Salary: £19,945 per annum, pro rata
Hours: Full time 37 hours per week
Based at City Hall, Norwich
Permanent
Closing date: 9 December 2019
Interview date: 16 December 2019
 

When our customers need some assistance, you’ll be the first one they speak to. You will play a vital role in promoting, supporting and guiding them through the many self-serve options available. As a member of our team, you’ll be a trained expert helping customers with a wide variety of issues, such as housing repairs, parking, environmental health, and elections.

 

Delivering excellent customer service through multiple channels including telephone, face to face and electronic communications, you’ll have the ability to see things from our customers’ point of view. You will take pride in what you do, ensuring you get things right first time, every time.

                       

Experienced in working in a fast paced, customer focused environment, you will be a competent IT user, able to learn and develop the skills required to use a large range of software packages. It is essential that you can communicate effectively while showing resilience and working flexibly to meet the needs of the customer.

 

We can offer you a competitive salary and generous holiday allowance along with the opportunity to develop your career in a high performing and award winning council.

Closing date: 9 December 2019

Interview date: 16 December 2019

Job description and Person specification