Housing Advisor Team Leader
Neighbourhoods

Post ref: PSN000320
Contract: Permanent
Location: City Hall
Hours: Full time, 37 hours per week
Grade: 8
Salary: £35,934 to £38,813 per annum, pro-rata for part time
Closing date: 9 December 2019
Interview date: 18 December 2019

We are looking for a highly motivated individual to lead our busy housing advice team, delivering an exceptional frontline advice service to clients with complex housing problems.

The focus of the role is to co-ordinate the day to day running of an effective options-based service that seeks to prevent homelessness in Norwich.

The successful candidate will have a proven track record of managing teams and delivering housing advice, guidance and support in a complex environment, combined with an extensive working knowledge of relevant legislation.

You will need excellent communication skills and the ability to deal with a wide range of stakeholders to manage priorities and service delivery.  You will need to be calm under pressure and confident in your ability as a leader.

The post-holder will carry out effective casework supervision and be responsible for monitoring staff and performance to ensure that all standards and performance targets are met and decisions are made under the relevant legislation.

If you are forward thinking, can develop and maintain effective relationships with statutory and voluntary organisations, are customer focused, an effective manager and passionate about making a difference to people’s lives, this opportunity is for you.

Closing date: 9 December 2019

Interview date: 18 December 2019

Job Description.doc
Person Specification.doc

Vacancy Description
Post ref: PSN000320
Contract: Permanent
Location: City Hall
Hours: Full time, 37 hours per week
Grade: 8
Salary: £35,934 to £38,813 per annum, pro-rata for part time
Closing date: 9 December 2019
Interview date: 18 December 2019
 

We are looking for a highly motivated individual to lead our busy housing advice team, delivering an exceptional frontline advice service to clients with complex housing problems.

The focus of the role is to co-ordinate the day to day running of an effective options-based service that seeks to prevent homelessness in Norwich.

The successful candidate will have a proven track record of managing teams and delivering housing advice, guidance and support in a complex environment, combined with an extensive working knowledge of relevant legislation.

You will need excellent communication skills and the ability to deal with a wide range of stakeholders to manage priorities and service delivery.  You will need to be calm under pressure and confident in your ability as a leader.

The post-holder will carry out effective casework supervision and be responsible for monitoring staff and performance to ensure that all standards and performance targets are met and decisions are made under the relevant legislation.

If you are forward thinking, can develop and maintain effective relationships with statutory and voluntary organisations, are customer focused, an effective manager and passionate about making a difference to people’s lives, this opportunity is for you.

Closing date: 9 December 2019

Interview date: 18 December 2019

Job Description.doc
Person Specification.doc